Privacy Policy

🔒 Policies

At In & Out Auto Parts, we’re committed to offering a smooth, trustworthy shopping experience. Please read our key store policies below to understand how we handle orders, returns, privacy, and more.

1. 📦 Order Policy

  • All orders are processed within 2–3 business days.

  • You will receive a confirmation email with your order details.

  • Once shipped, we will provide tracking information via email or SMS.

  • If a product is out of stock, you will be notified with the option to wait, change the item, or request a refund.

2. 🚚 Shipping Policy

  • We do free delivery nationwide within South Africa for orders above R2000

  • Standard delivery time is 4–5 working days, depending on your location.

  • We use reliable courier partners to ensure safe and timely deliveries.

3. 🔄 Returns & Exchange Policy

  • Items can be returned within 7 days of delivery.

  • Products must be unused, in original packaging, and include proof of purchase.

  • You are responsible for return shipping costs unless the item is defective or incorrect.

  • Once we receive and inspect the return, we will issue a refund or exchange within 3–5 business days.

  • Goods correctly supplied will be charged 20% handling fee  
  • Returns on electrical components will only be considered if a valid diagnostic report is provided from an RMI-approved workshop. This policy helps us ensure the correct assessment and handling of sensitive electronic parts.

📧 To initiate a return:
Email us at orders@inandout.co.za with your order number and reason for return.

4. 🔐 Privacy Policy

  • We collect only the information needed to process your order and improve your experience.

  • Your data is stored securely and never shared or sold to third parties.

  • Payments are handled via secure, encrypted gateways (e.g., Payfast).

  • You may opt out of marketing emails at any time.

5. 💳 Payment Policy

  • We accept:

    • Payfast 

  • All payments must be cleared before orders are shipped.

6. ⚠️ Warranty & Product Disclaimer

  • Most of our parts come with a manufacturer’s warranty – check product pages for details.

  • We are not responsible for damage caused by incorrect installation or misuse.

  • If you are unsure about part compatibility, please contact us before purchasing.

7. 📞 Customer Support

We’re here to help!

  • Phone: [Insert number]

  • Email: orders@inandout.co.za

  • Hours: Monday to Friday, 9:00 AM – 5:00 PM

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